Frequently asked questions about our litter box the ‎‎‎‎‎‎‎‎Cat Genie

Here you will find answers to frequently asked questions about the operation, installation and maintenance of the Cat Genie. Whether you're a new user or considering switching to this advanced system, we have all the information you need to make an informed choice.

How does the Cat Genie work?

The Cat Genie is a self-cleaning litter box designed to automate and simplify litter box maintenance. Here's how it works:

  1. Use detection: The Cat Genie is equipped with sensors that detect when your cat has used the litter box.
  2. Cleaning cycle: Once your cat has used the litter box, the Cat Genie automatically begins a cleaning cycle. During this cycle, the cat litter is thoroughly cleaned.
  3. Waste disposal: The Cat Genie uses a special rotation method to remove all dirt from the litter box.
  4. Automatic cleaning of the litter box: The litter box itself is also automatically cleaned during each cycle.
  5. Waste drawer: All Waste is collected in a waste drawer that you only need to empty every few days.
  6. Monitoring via the app: The companion app allows you to remotely control the Cat Genie and track your cat's cleaning cycles and health information.

The Cat Genie provides an automated and hygienic way to keep the litter box clean, which benefits both you and your cat. It minimizes daily litter box care and provides a clean and fresh environment for your pet.

What advantages does the app have?

The three most important advantages at a glance:

  • Set the Cat Genie cleaning time to determine when to start cleaning, drying and incorporating cat waste into the cat litter.
  • Receive a notification via the app when the Cat Genie's litter box is full so you can empty it on time .
  • Use the individual sleep mode timer to automatically turn off the device at a specific time and ensure a good night's sleep.

More information can be found here: Cat Genie App.

You can easily download the app via the App Store or Google Play Store for your smartphone or tablet.

How many cats can use the Cat Genie self-cleaning litter box?

We recommend a maximum of 5 cats per litter box. This will keep it hygienic and also make maintaining the litter box easy. If you have more cats, we recommend getting a second litter box.

How big is the Cat Genie self-cleaning litter box?

The dimensions of the litter box are 57 x 50 x 58 centimeters.

How large is the capacity of the Cat Genie self-cleaning litter box?

This litter box has a capacity of 86 liters, the collection container has a capacity of 4 liters.

Which gravel is suitable for the Cat Genie self-cleaning litter box?

You can use all types of clumping gravel for this litter box. Silica gel and wood pellets are not suitable for this litter box.

Can I use cat litter that contains a scent?

Yes, this does not affect the operation of the litter box.

How much cat litter can fit in the Cat Genie?

The Cat Genie silicone mat is marked MAX. You can fill the Cat Genie with cat litter up to this mark.

How often should I empty the litter box?

We recommend emptying the litter box at least once a week when using 2 cats.

How often should I clean the Cat Genie Self-Cleaning Litter Box?

We recommend cleaning this once every 3 weeks.

How do I clean the Cat Genie?

Use a damp cleaning cloth to clean the outer cover or surface of the Cat Genie. Make sure no liquid gets into the housing. The housing and collection tray are removable and can therefore be easily removed and cleaned. Regular cleaning is recommended. Make sure all components are dry before reassembling.

Is my cat suitable for the Cat Genie?

The Cat Genie is in principle suitable for all cats. Your cat must weigh a minimum of 0.7 kg and a maximum of 10 kg.

Hoe zorg ik ervoor dat mijn kat de Cat Genie gebruikt?

Cats that are already used to a covered litter box will quickly adapt to the new litter box. We recommend placing the Cat Genie in the same place as the old litter box. You can leave the old litter box nearby for a short period of time. Take some cat litter from the old litter box and add it to the clean cat litter in the Cat Genie. As soon as your cat steps into the Cat Genie and feels the cat litter under his paws, he knows what to do.

Can I connect the Cat Genie self-cleaning litter box with an extension cable?

Yes, our litter box does not have to be plugged directly into the socket. The litter box can also be connected using an extension cable.

What does it mean if STOP appears on the LED screen and the Cat Genie is not running?

In this case, we recommend that you turn off the Cat Genie and unplug it from the wall socket. Once the device is completely turned off, wait a few seconds and then turn the device back on. The STOP sign should then disappear and the Cat Genie should work without any problems.

What is the button under the screen for?

The button below the screen is used to pause the device. If you press the button once, the Cat Genie will stop and the STOP sign will appear. If you then press the button again, the Cat Genie will restart.

What if the drum stops spinning?

We recommend that you check the cleaning system. You can remove the cover of the Cat Genie and check whether the parts are properly assembled.

What if the scale shows a weight that is too low/too high?

If the Cat Genie displays an incorrect weight, you can perform the following steps:

  1. At the bottom of the Cat Genie screen there is a button.
  2. Press the button 8 times until the number 50 appears on the screen.
  3. Then place a 20 kg weight or an object corresponding to this weight into the Cat Genie.
  4. Press the button again.
  5. The number 70 should appear on the display.
  6. Press the button again.
  7. The display should now show a weight of approximately 20kg.
  8. Wait approximately 10 seconds until the green light starts flashing.
  9. Remove the 20kg weight from the Cat Genie.
  10. The system is ready for use again .