Refund policy

RETURNS

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs.

Only the costs for returning from your home to the online store are at your own expense. These costs amount to approximately €7.25 per package, consult your carrier's website for the exact rates.

If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and, if reasonably possible, in the original condition and packaging. To exercise this right, please contact us at: info@rubyessentials.nl

We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

Other items that cannot be returned:

* gift cards
* some health and personal hygiene products
To process your return, we require a purchase receipt or proof of your purchase.
Do not return your purchase to the manufacturer.

In certain cases, only part of the price will be refunded:

* Items that are not in their original condition, are damaged or are missing parts, and where this is not our fault
* Items that are not returned within a period of 14 days after delivery, must be reported within the first 14 days.

Refunds (if applicable)
After receiving and inspecting the returned items, we will send you an acknowledgment of receipt via email. We'll also let you know if we've approved or denied your refund.
If we approve your refund, it will be processed and automatically charged to your credit card or original payment method within a certain number of days.

Late or missing refunds (if applicable)

If you haven't received your refund yet, please check your bank account first.
If necessary, please contact the issuer of your credit card. It may take a while for your refund to appear.
If that is not the problem, please contact your bank. It often takes time to process a refund.
Have you done this, but still haven't received your refund? Please contact us at info@rubyessentials.nl

Discounted items

No refunds can be given on discounted items.

Trade

We vervangen alleen defecte of beschadigde artikelen. Als je een artikel wilt ruilen tegen hetzelfde artikel, stuur dan een e-mail naar info@rubyessentials.nl en stuur het artikel naar: Lorrainelaan 24, 5627 DD Eindhoven, Nederland.

Gifts

If it concerns an item that was specifically purchased as a gift and shipped directly to you, you will receive a credit for the value of the returned item. We will send you a gift voucher as soon as we receive the returned item.

If the item was not marked as a gift upon purchase or the giver first received the item himself and only then gave it to you, we will refund the item to the person who gave it to you and the person will be notified that you have received it. sent back.

Dispatch

To return your item, you must send it to: Lorrainelaan 24, 5627 DD Eindhoven, Netherlands.

The shipping costs for returning the item are at your expense. Shipping costs are not refundable. When you receive a refund, shipping costs will be deducted from your refund.

How long it takes for a replacement item to reach you depends on where you are.

If you send us an item worth more than €75, please consider a shipping service with a tracking option or insurance. We make no guarantee that we will receive your returned item.